may be placed by clicking our "purchase" button on
each of our item pages, powered by PayPal, you will then follow
the ordering procedures and finally submitting your order to
us, once we have received your order, an email will be sent
to your email account as a confirmation of your purchase.
Most of our frames will take approximately 1 week to complete
prior to shipping. While we will try our very best to complete
your order at a timely fashion, some rarer items may take longer
to produce. If your order needs to be received on or before
a particular date, please email us before placing your order.
Since our insects were obtained from nature, no two specimens
will be identical, even if multiple items of the same species
are ordered together.
You may purchase your insectframes.com gift certificate here:
We will accept returns if merchandise is found to be defective
Defective or damaged products will be exchanged/replaced at
a timely manner. We must be notified within 5 days of receipt
of goods. Said items must be received by Insect Frames within
10 days of receipt of goods.
You may also return artwork that is found to be unsatisfactory,
returned item(s) must be in unused condition, and customer is
responsible for return shipping cost and merchandise must be
fully insured. Please note that a restocking fee of 30% of the
total price of returned item(s) will be retained. There are
no refunds or exchanges for special orders.
You can feel completely safe when paying through our PayPal
online secure payment service. As a result of sending your payment
through PayPal, we as retailer do not have access to your private
financial information whatsoever. Please be assured that we
take your privacy very seriously.
Full payment including shipping cost and an 8.25% sales tax
(if California billing or shipping) will be charged to your
account when order is placed. You will receive a confirmation
email from PayPal immediately after your order is placed. We
gladly accept the following payment options:
All merchandise is shipped from California via UPS ground service,
fully insured. The shipping charge for the first frame is $10
and $5 per each additional item.
For Canadian customers, your shipping cost is $15 for the first
item and $5 per each additional item (USPS).
For customers in Europe and Asia,
your shipping cost is $45 for
the first item and $10 per each additional item (USPS).
Please note that we cannot ship to PO Boxes.
All of our butterflies and other insect specimens are legally
obtained in the United States. None of our offered species are
considered endangered. Most of our specimens are collected from
insect farms and aviaries.
All our items are obtained legally through reputable resources,
and we possess all proper permits and licenses required by law.
Though we may be unaware of the laws in your state for you to
acquire them. We will hold you responsible for any fees incurred,
should you order an item that you cannot legally possess in
Please feel free to send us an email at firstname.lastname@example.org